Return and exchange policy

Part One: Physical Products, Returns, Exchanges, and Warranty Policy

Thank you for choosing our online store to purchase your favorite products. We are pleased to serve you. We understand that you may occasionally change your mind about a purchase, and we will do our best to make the return or exchange process as simple and straightforward as possible.

Returns and Exchanges Policy

The original invoice must be provided to access return, exchange, and warranty services.

Customers may return or exchange products within 7 days of the purchase date, provided that the product remains in its original condition, as supplied at the time of purchase, with all accessories included.

Returns and exchanges apply to all items, except dietary supplements, personal care products and accessories, underwear, makeup, and perfumes that have been opened, unless the item has a manufacturing defect. The customer is responsible for all return and exchange shipping costs. The product price will be refunded within 14 business days, after deducting the delivery charge.
For returned or unclaimed orders, the outbound delivery charge will be deducted from the total amount paid when the product is returned, at the following rates: RedBox: 30; Aramex: 30; SMSA: 30; Fastlo: 50. An additional 30 return shipping charge applies.
If the item is found to be defective, the store will cover the delivery and return shipping costs.

The store reserves the right to cancel a customer’s order in the event of a website malfunction, an error in the listed price, or the product being out of stock. The payment will be refunded to the customer’s bank account or payment card, and the customer will not be entitled to require the store to supply the product.

Order Cancellation After Payment

The store reserves the right to cancel an order after payment in the following circumstances:

Out of stock: The product is unavailable or cannot be sourced.
Pricing errors: A technical error or a clear and significant error has occurred in the displayed product price.
Incorrect information: A shipping label cannot be issued, or the order cannot be fulfilled, because the customer’s address or other information is incorrect or incomplete.
Technical issues: A payment system issue or technical malfunction prevents the order from being processed correctly.
Bank transfers: Receipt of the transfer cannot be verified, the transfer details do not match, or the transfer receipt is found to be invalid. Uploading a transfer receipt does not constitute final proof of payment. The order will only be approved after manual verification that the funds have actually been received in the store’s bank account.

Customer Rights When the Store Cancels an Order

Refund entitlement: Once payment has been verified, the full amount paid will be refunded to the original payment method.
Refund initiation: The store will initiate the refund as soon as the cancellation is approved. Refunds for mada payments are processed immediately upon issuance by the store; however, the time it takes for the funds to appear in the customer’s account depends on the bank’s procedures.
Processing time: Once the refund has been issued, it is subject to processing by the bank. It may take up to 14 business days for the funds to be credited to the customer’s account.
Tracking a refund: Customers may obtain the refund receipt, including its reference number, from their store account or request it from customer service. They may then provide the reference number to their bank to track the transaction.
Bank delays: The store is not responsible for any subsequent delays caused by the financial institution’s procedures after the refund has been issued.

Opened products cannot be exchanged unless a manufacturing defect is confirmed. Products are also ineligible for exchange if they fall outside the warranty conditions. This includes misuse; cuts or breakage; products that have been opened and are no longer in their original condition; failure to follow operating instructions; exposure to water where the product is not water-resistant; repairs performed by an external service provider; or complete or partial device failure caused by the use of accessories incompatible with the device’s specifications.

Product Warranty Policy

If inspection confirms that the product is covered by the warranty and has a manufacturing defect, it will be repaired or replaced with a new product. The customer is responsible for shipping costs to and from the authorized agent’s or the store’s service center.
For products with a local authorized agent in the Kingdom of Saudi Arabia, maintenance is the agent’s responsibility. The customer is responsible for contacting the agent and arranging shipment of the product to and from the agent.
The warranty becomes void if the customer opens the device’s internal components or attempts to repair it personally or through an electronics repair shop.
Products without a local authorized agent have a one-year warranty, with maintenance provided by the store.
Shipping to the service center: Receiving the product and delivering it to the service center takes 6 business days.
Inspection and repair: Inspection and repair at the service center take a maximum of 14 business days, excluding Fridays, Saturdays, and public holidays.
Return delivery: Delivery of the repaired product to the customer takes 6 business days.
Important note: Business days exclude weekends—Friday and Saturday—and public holidays.

Delivery Policy

The customer is responsible for shipping costs when requesting a return or exchange.
Accepting the shipment from the shipping company constitutes the customer’s acknowledgment that the shipping carton is intact, in good condition, and has not been opened before receipt.
Customers may exchange a product for another product before the shipment is dispatched. Once the shipment has been dispatched, an exchange may be requested within 14 business days. The customer must pay all shipping costs and any difference in the product price, if applicable.

Excluded Products and Ineligible Returns or Exchanges

Certain products are excluded from returns and exchanges for hygiene reasons. These include wearable technology, swimwear, earplugs, goggles, swimming paddles and fins, sports bras, socks, gloves, wrist wraps, bandages, insoles, towels, mats, and similar products. Products supplied in sealed packaging cannot be exchanged or returned.

Returns and exchanges will not be accepted in the following circumstances:

A return is requested more than 7 days after receipt, or an exchange is requested more than 14 days after receipt.
The product’s original condition has changed for any reason.
The product has manufacturer-applied packaging and can no longer be resold.
The product’s box has been damaged or torn, the product is scratched, or any components or accessories are missing.
The product, any of its components, or its accessories have been damaged through misuse.
The product has been used beyond what is reasonably necessary to try it out.

Part Two: Digital Services

Policies Governing Digital Services and Digital Cards

Terms and Conditions

1. Prices and Payment

Service prices are subject to change at any time without prior notice. The payment and refund policy remains applicable if prices change.
By completing payment or adding funds to their balance, the customer acknowledges their acceptance of these terms in full.

2. Use of Services

Services must be used in accordance with all applicable agreements with social media platforms, including Instagram, Facebook, Twitter, YouTube, and any other platform, and in compliance with their respective terms of service.
Customers must not use more than one service simultaneously to fulfill orders for the same page or account, as this may cause inconsistent or inaccurate results. No compensation will be provided in such cases.
All our services are intended for personal use only.

3. Delivery and Refills

We do not guarantee a specific delivery time or a particular drop rate for any service. We provide only an estimated completion time. Refunds cannot be requested while an order is in progress.
Orders that do not include a refill period are not eligible for refills, even if the delivered quantity drops by 100%.
We recommend choosing services that include a refill period for the best experience.
We reserve the right to change the service type when necessary to complete the order in the most suitable manner.

4. Accounts and Information

Orders submitted for private or incorrect accounts are not eligible for refunds.
Customers are responsible for ensuring that all information is correct before confirming an order.

5. Customer Obligations

The customer agrees not to initiate any payment dispute or request a refund after completing payment, for any reason.
Customers are responsible for reviewing and understanding the policies of the relevant platforms before ordering any service.

6. Disclaimer of Liability

The website is not responsible for any damage suffered by the customer or their business as a result of using the services.
We accept no responsibility for account suspensions, deleted photos, or any other action taken by social media platforms.

7. Usage Policy

Services are used exclusively to promote social media accounts and improve their overall appearance.
We do not guarantee engagement from new followers. We guarantee only the quantity purchased.
We do not guarantee that all accounts supplied will have a profile picture, biography, or posts, although we aim to provide these features wherever possible.
Customers must not upload content that violates social media platforms’ standards or policies, including pornographic or prohibited content.
The followers, likes, and views provided are artificial services rather than genuine interactions, unless expressly stated otherwise in the service name or description.
We do not encourage or endorse deceptive practices that suggest these interactions are genuine or organic.

8. Refund Policy

No refunds are available for any service ordered or fulfilled through the store.
Once an order has been confirmed and fulfillment has begun, it becomes final and cannot be canceled or refunded.
If we are unable to fulfill a service for reasons beyond our control, the customer will be reimbursed only for the amount paid.

Part Three: Digital Cards and Vouchers Policy

This policy covers electronic cards, vouchers, and codes; balance or data top-ups; gaming, gift, and store cards; and any similar digital product delivered electronically.

Order Processing and Delivery

Processing of a digital card order begins automatically once payment is successful. The code may be delivered immediately, at the same moment.
A card or voucher is considered received once the code has been sent to the customer or made available on the order page, in the customer’s account, or through the contact method recorded in the order.
Delivery is normally instant. However, the store is allowed up to 24 hours to complete delivery in the event of a technical issue or where security or financial verification is required.
A cancellation request submitted by the customer does not automatically cancel the order or trigger a refund. The request will be reviewed according to the order’s status when the request is received.

Responsibility for Selecting a Digital Product

Before completing a purchase, customers are responsible for carefully checking the product type, issuer, country or region, currency, denomination or value, activation requirements, and compatibility with their account or device.
Choosing an unsuitable or incompatible digital product, or selecting the wrong country, currency, or denomination, does not constitute a product defect and does not provide grounds for a return or exchange after the code has been delivered.
Customers are responsible for the accuracy of the mobile number, email address, account details, and any other information used for delivery or direct top-ups.

Cancellations, Refunds, and Exchanges

Non-refundable after delivery: All digital cards, vouchers, and codes cannot be canceled, returned, or exchanged once purchased and delivered, whether or not the code has been used.
If a cancellation request is received after the code has been delivered or made available to the customer, the order is not eligible for a refund, even if the cancellation request was submitted immediately after purchase.
Returns are not accepted because of a change of mind, an accidental purchase, or incompatibility with the customer’s account, country, platform, or device.
If delivery cannot be completed, or verification confirms a technical defect that existed before use and renders the code unusable, the store will investigate with the supplier and then replace the code or refund its value according to the verification outcome.
If a refund is approved, the amount will be returned to the original payment method. The refund processing and reference number provisions set out in this policy will apply.

Code Verification and Issue Reports

If an activation problem occurs, the customer must contact customer service and provide the order number, a clear screenshot of the error message, and any other information required for verification.
To qualify for investigation, the code must not have been activated, used, transferred, or shared by the customer with another party.
Activation is subject to the card or voucher issuer’s terms, including any country, region, account, or expiration restrictions.
After delivery, the store is not responsible for the loss or sharing of the code, or for its use by the customer or any other party who obtains it.

Special Provisions for Google Play Gift Cards

Customers are responsible for selecting a card compatible with their account’s country, currency, and location of use. They must enter the correct redemption code, rather than the serial number, without spaces or hyphens.

Google may request additional information or documents before allowing the card to be redeemed or its balance to be used. If such a request appears, the customer must complete the form linked in the error message or contact Google Play Support from their account, provide accurate information and the required documents, and follow up on the request themselves, as the verification process is linked to their account.

The store will provide the purchase invoice and available order details to assist with verification. Since the card is digital, the customer should attach proof of the digital order, explain the nature of the product to Google Support, and request guidance if Google asks for a photograph of a physical card that is not available.

A verification request or a failed redemption attempt does not, by itself, prove that the code is defective and does not automatically entitle the customer to a refund or replacement. The store cannot bypass Google’s procedures or guarantee the verification outcome or processing time.

If Google Support confirms that the code itself is defective, please provide the store with Google’s official response and the order number so that the case can be reviewed with the supplier and a replacement or refund can be processed according to the verification outcome and applicable statutory rights. Reports of codes that were invalid, inactive, or already used before delivery to the customer will be reviewed and will not automatically be treated as an issue with the customer’s account.

Google Play Support