First: Physical Products, Return, Exchange, and Warranty Policy
Thank you for choosing our online store to purchase your favorite products; we are delighted to serve you. Sometimes you may change your mind about the products you have purchased, and that is perfectly fine. We will do our utmost to ensure that the return or exchange process is as simple and seamless as possible.
Return and Exchange Policy:
- To benefit from return, exchange, and warranty services, the original invoice must be presented.
- The customer has the right to return or exchange products within 7 days from the date of purchase, provided that the product is in its original condition as when purchased, complete with all its accessories.
- Returns and exchanges cover all items except nutritional supplements, personal care products and tools, underwear, makeup, and perfumes if the product has been opened, unless a manufacturing defect is found. The customer shall bear the full return and exchange shipping costs. The product's value will be refunded to the customer within 14 working days after deducting the delivery shipping fee.
- For returned and unreceived orders, the outbound shipping (delivery) fee will be deducted from the total paid amount upon the product's return, at the following rates: (Red Box) 30 SAR, (Aramex) 30 SAR, (SMSA) 30 SAR, (Fastlo) 50 SAR. The return shipping fee is 30 SAR.
- If the item is proven to have a defect, the store will bear the delivery and return costs.
- The store reserves the right to cancel any customer's order in the event of a website malfunction, a pricing error, or stock depletion. The amount will be refunded to the customer's bank account or card, and the customer has no right to demand the provision of the product.
Order Cancellation After Payment The store has the right to cancel the order after payment in the following cases:
- Out of Stock: The product is unavailable in inventory or cannot be procured.
- Pricing Errors: A technical issue or a blatant and obvious error in the displayed product price.
- Incorrect Data: Inability to issue a waybill or process the order due to an error or missing information in the customer's address or details.
- Technical Glitch: A problem in the payment system or a technical malfunction preventing proper order execution.
- Bank Transfer: Inability to verify the arrival of the transfer, mismatching data, or proof that the transfer receipt is invalid. Uploading a transfer receipt is not considered final proof of payment; the order is only approved after manual verification that the funds have successfully reached the store's account.
Customer Rights Upon Store Cancellation of an Order
- Refund: Upon confirmation of payment, the full amount paid will be returned to the original payment method.
- Initiating Refund: The store will issue the refund immediately upon approving the cancellation. Mada payments are processed as soon as the operation is issued by the store, while the time it takes for the amount to reflect in the customer's account is subject to bank procedures.
- Processing Time: Once the refund is issued, the amount is under bank processing, which may take up to 14 working days to be deposited into the customer's account.
- Refund Tracking: The customer can obtain a refund receipt containing the Acquirer Reference Number (ARN) from their store account or by requesting it from customer service, and then provide the bank with this number to track the transaction status.
- Bank Delays: The store is not responsible for any subsequent delays caused by the banking institution's procedures after the refund has been issued.
Warranty Policy:
- No exchange for opened products unless a manufacturing defect is proven. Please note that non-exchangeable products include anything that violates or falls outside the warranty terms, such as: misuse, cutting, breaking, the product being opened in an unnatural state, failure to follow operating instructions, exposure of non-waterproof products to water, unauthorized external maintenance, total or partial device failure due to using accessories incompatible with the device's specifications.
- If the product is inspected and falls under warranty with a proven manufacturing defect, it will be repaired or replaced with a new one. The customer bears the shipping and return costs to and from the agent's or store's maintenance centers.
- Products with a local agent in Saudi Arabia: Maintenance is the agent's responsibility. The customer is responsible for contacting the agent and shipping/returning the product.
- The warranty is void if the customer opens the device components or attempts to repair it themselves or at third-party electronics repair shops.
- Products without a local agent carry a one-year warranty, with maintenance provided by our store.
- Product Shipping: It takes six (6) working days to receive the product and deliver it to the maintenance center.
- Inspection and Maintenance: Repair and inspection at the center take a maximum of fourteen (14) working days.
- Redelivery: It takes six (6) working days to return the product to the customer after maintenance.
- Important Note: Official working days do not include weekends (Friday and Saturday) or public holidays.
Delivery Policy:
- The customer bears the shipping cost in the event of an exchange or return.
- Receiving the shipment from the courier is an acknowledgment by the customer that the carton is intact, in good condition, and was not opened prior to receipt.
- The customer has the right to exchange the product for another before the shipment is dispatched. After dispatch, they may exchange it within 14 working days, bearing the full shipping cost and any price difference, if applicable.
Excluded Products and Unacceptable Cases: Certain products are excluded from the return and exchange service for health and hygiene reasons. The following products cannot be returned or exchanged:
- Wearable technological devices, swimwear, earplugs, goggles, swimming paddles and fins, sports bras, socks, gloves, hand wraps, bandages, insoles, towels, mats, and similar products.
- Products that come in tightly sealed packaging cannot be exchanged or returned if opened.
- Returns or exchanges are not accepted in the following cases:
- Return requests after 7 days from the date of receipt, and exchange requests after 14 days.
- If the product is altered from its original condition for any reason.
- Factory-sealed products that cannot be resold.
- Damaging or tearing the product’s packaging, scratches on the product, or loss/shortage of product components or accessories.
- Damage to the product or its components/accessories due to misuse.
- Use exceeding the purpose of testing the product.
Second: Digital Services(Special Policies for Digital Services and Digital Cards)
Terms and Conditions
1. Pricing and Payment:
- Service prices are subject to change at any time without prior notice; the payment and refund policy remains valid in case of price changes.
- By completing the payment or adding balance, the customer acknowledges full agreement to these terms.
- Data Accuracy: The customer bears full and complete responsibility for correctly entering the details of the account to be recharged or serviced (e.g., username, ID, or account link).
- No Modifications During Execution: The customer commits not to change the account name or any core details from the moment the order is approved until notified of its completion.
- Non-Refund Policy (Disclaimer): If the customer provides incorrect data or changes the account name/details during the order execution period, the store disclaims any responsibility for the loss of balance or service. Therefore, the order will be considered fulfilled, its value strictly non-refundable, and the customer has no right to claim any financial compensation.
2. Use of Services:
- Services must be used in compliance with all agreements established with social media platforms (e.g., Instagram, Facebook, Twitter, YouTube, etc.) and their respective terms of service.
- It is strictly prohibited to use more than one service simultaneously for orders on the same page or account, as this may cause discrepancies or inaccuracies in results, and no compensation will be provided in such cases.
- All our services are intended for personal use only.
3. Delivery and Refill:
- We do not guarantee a specific delivery time or drop rate for any service; we only provide an estimated timeframe. Refund claims are not accepted while the order is processing.
- Orders that do not include a refill period are non-refillable, even in the event of a 100% drop.
- It is highly recommended to select services that include a refill period to ensure the best experience.
- We reserve the right to change the service type if necessary to optimally fulfill the order.
4. Accounts and Data:
- Orders sent to Private or incorrect accounts are not eligible for a refund.
- The customer is responsible for ensuring the accuracy of all data before confirming the order.
5. Customer Obligations:
- The customer agrees not to initiate any dispute or financial chargeback after payment is completed for any reason whatsoever.
- It is the customer's responsibility to review and understand the policies of the targeted platforms before requesting any service.
6. Disclaimer:
- The website is not liable for any damages that may occur to the customer or their business as a result of using the services.
- We bear no responsibility for account suspensions, deletion of photos, or any actions taken by social media platforms.
7. Usage Policy:
- Services are strictly used to promote social media accounts with the aim of improving the account's general appearance.
- We do not guarantee engagement from new followers; we only guarantee the purchased quantity.
- We do not guarantee that all provided accounts will have a profile picture, bio, or posts, though we strive to achieve this whenever possible.
- Uploading any content that violates or is inappropriate according to social media platform standards and policies, including pornographic or prohibited content, is strictly forbidden.
- Followers, likes, and views provided are artificial services and not real interactions, unless explicitly stated otherwise in the service name or description.
- We do not encourage or endorse any deceptive practices suggesting these interactions are real or organic.
8. Refund Policy:
- There are no refunds for any service requested or executed through the store.
- Once an order is confirmed and execution begins, it becomes final and non-cancelable/non-refundable.
- If the service cannot be executed due to reasons beyond our control, the customer will be compensated only for the amount paid.
Third: Digital Cards and Vouchers Policy This policy applies to electronic cards, vouchers, codes, balance or data recharges, gaming and gift cards, store cards, and any similar digital products delivered electronically.
Order Completion and Delivery:
- The processing of a digital card order begins automatically after a successful payment, and the code may be delivered instantly in real time.
- The card or voucher is considered delivered once the code is sent or made available to the customer on the order page, in their account, or via the contact method registered in the order.
- Standard delivery is instant. The store is granted up to 24 hours to complete delivery in cases of technical glitches or the need for security/financial verification.
- A cancellation request submitted by the customer does not automatically cancel the order or refund the amount; it will be reviewed based on the order's status at the time the request is received.
Responsibility for Selecting the Digital Product:
- The customer is responsible for carefully verifying the product type, issuer, country/region, currency, denomination/value, activation requirements, and compatibility with their account or device prior to purchase.
- Selecting an inappropriate or incompatible digital product, or choosing the wrong country, currency, or denomination, does not constitute a product defect and is not grounds for return or exchange after the code is delivered.
- The customer bears responsibility for the accuracy of the mobile number, email, account, or any data used for delivery or direct top-up.
Cancellation, Return, and Exchange:
- Non-Refundable After Delivery: All digital cards, vouchers, and codes are strictly non-cancelable, non-returnable, and non-exchangeable once purchased and delivered, regardless of whether the code was used or not.
- If a cancellation request arrives after the code has been delivered or made available to the customer, the order is not eligible for a refund, even if the request was made immediately after purchase.
- Returns are not accepted due to a change of mind, purchasing by mistake, or product incompatibility with the account, country, platform, or device.
- If delivery fails, or if verification proves a pre-existing technical defect rendering the code unusable prior to any action by the customer, the store will verify with the supplier and subsequently replace the code or refund its value based on the investigation outcome.
- When a refund is approved, the amount is returned via the original payment method, subject to the refund processing terms and ARN timelines outlined in this policy.
- Data Accuracy: The customer bears full responsibility for correctly entering the details of the account to be recharged or serviced (e.g., username, ID, or link).
- No Modifications During Execution: The customer must not change the account name or any core details from the moment the order is approved until notified of its completion.
- Non-Refund Policy (Disclaimer): If incorrect data is provided or the account name/details are changed during execution, the store disclaims any responsibility for the loss of balance or service. The order is considered fulfilled, strictly non-refundable, and the customer cannot claim compensation.
Code Verification and Reporting:
- Upon encountering an activation issue, the customer must contact customer service, providing the order number, a clear screenshot of the error message, and any necessary information for verification.
- To accept an issue report for review, the code must not have been activated, used, transferred, or shared with a third party.
- Activation is subject to the terms of the card/voucher issuer, including country/region restrictions, account limitations, and expiration dates if applicable.
- After the code is delivered, the store bears no responsibility for its loss, sharing, or usage by the customer or any third party who obtains it.
Special Provisions for Google Play Gift Cards:
- The customer is responsible for selecting a card compatible with their account’s country, currency, and location of use, and for entering the correct recharge code (not the serial number) without spaces or dashes.
- Google may request additional information or documents before allowing the card to be redeemed or its balance used. When this prompt appears, the customer must fill out the form linked to the error message or contact Google Play Support directly from their account, provide the correct information and required documents, and personally follow up on the request, as verification procedures are tied strictly to their Google account.
- The store provides the purchase invoice and order details to assist with verification. Since the card is digital, the customer should attach the digital order proof, explain the product's nature to Google Support, and ask for their guidance if they request a photo of a physical card that does not exist.
- The appearance of a verification request or a redemption rejection is not, in itself, proof of a defective code, nor does it warrant an automatic refund or exchange. The store cannot bypass Google’s procedures or guarantee the outcome or processing time of their verification.
- If Google Support officially confirms a defect within the code itself, please provide the store with the official reply and the order number to review the case with the supplier and process a replacement or refund based on the verification outcome and statutory rights. Reports of invalid, unactivated, or previously used codes are investigated prior to delivery and are not automatically treated as account-related issues.
